Privacy Policy for Noven

Introduction

Welcome to Noven, an AI‑powered information platform for Australian skilled migration. Noven is operated by North Egg Service. At Noven, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using Noven:

1. Account Information

   • What We Collect: This includes your name, email address, nickname, profile picture, preferred language, and any other information you provide when creating an account.
   • Purpose: To manage your account, provide customer support, and tailor basic product settings (without providing legal or migration services).

2. Immigration-Related Information

   • What We Collect: Information you provide for information organization and display, including but not limited to age, education background, work experience, language test scores, immigration goals, and preferences.
   • Purpose: To provide AI‑assisted information aggregation, formatting, and display.

3. AI Interaction Data

   • What We Collect: Your prompts, messages, and interaction history with AI features.
   • Purpose: To maintain context, improve service quality, and provide a reliable interface to third‑party AI providers. We act as a conduit that forwards your inputs to selected AI providers; processing is automated and outputs are informational.

4. Subscription and Payment Information

   • What We Collect: Subscription status, plan tier, payment transactions, order history, and billing records. Payments are processed by Stripe; we receive limited payment and transaction metadata (such as billing status and transaction identifiers).
   • Purpose: To manage your subscription, process payments, track usage limits, and provide billing services.

5. Usage Details

   • What We Collect: Information about how you use Noven, including features accessed, usage frequency, session duration, and interaction patterns.
   • Purpose: To analyze user engagement and improve our services.

6. Device Information

   • What We Collect: Data regarding the devices you use to access Noven, such as device type, operating system, browser type, IP address, and login timestamps.
   • Purpose: To optimize our services for different devices, ensure compatibility, and maintain account security.

7. Cookies and Similar Technologies

   • What We Collect: Small data files placed on your device that help us track user preferences, maintain login sessions, and improve user experience.
   • Purpose: To enhance the functionality of our services and improve your on‑site experience.

8. Communications

   • What We Collect: Contact preferences and delivery status for emails we send (such as trial ending reminders, billing receipts, and security notices).
   • Purpose: To deliver account‑related and service‑related communications.

AI Consultation Privacy Protection

• Conversation Security: All AI conversations are encrypted and processed through secure external services
• Data Minimization: We only collect information necessary for operating information and workflow features
• User Control: You can delete your conversation history at any time
• No Training Data: Your personal conversations are not used to train AI models
• Third-Party Protection: We do not share your immigration consultation content with unauthorized third parties

Data Storage and Security

We take the security of your personal information seriously. The data we collect is stored securely on our servers and through trusted cloud service providers, and we implement a variety of security measures including encryption, access controls, and regular security audits to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• To comply with legal obligations or respond to lawful requests from public authorities
• To protect our rights, property, or safety, or that of our users or others
• To provide services through trusted service providers (e.g., payment processing via Stripe, analytics via PostHog/Google Analytics, and email delivery providers), subject to strict confidentiality agreements
• With your explicit consent for specific purposes

Third‑Party AI Processing

To operate AI features, we act as a conduit that forwards your inputs to selected third‑party AI providers for automated processing and returns outputs to you. These providers process data under their own terms and privacy policies. We apply a data minimization approach, transmit only what is necessary to fulfill your request, and do not permit providers to use your conversations for training without your explicit consent. Depending on your location, processing may occur outside your jurisdiction; where applicable, we rely on appropriate safeguards for cross‑border transfers.

International Data Transfers

Noven is operated from the United States. Your information may be processed and stored in the U.S. and other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for cross‑border transfers where required by law.

Data Retention

• Account Information: Retained while your account is active and for a reasonable period afterward for customer service purposes
• AI Conversation Data: Stored as long as necessary to provide continuous consultation services, or until you request deletion
• Subscription and Payment Data: Retained for accounting and tax purposes as required by law
• Usage Analytics: Anonymized data may be retained indefinitely for service improvement

User Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data in a structured format
• Conversation Management: Delete individual conversations or entire chat history

Immigration Guidance Disclaimer

Important Notice: Noven provides AI‑assisted information and software tools for educational and informational purposes only. This service:

• Does not constitute legal services and should not replace retaining qualified migration professionals or lawyers
• Does not guarantee immigration success or specific outcomes
• Cannot ensure accuracy of all policies, as requirements may change frequently
• Is not responsible for immigration application results or decisions made by immigration authorities

Users are strongly advised to verify all information with official government sources and consult with licensed immigration professionals before making important immigration decisions.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Email: [email protected]

By using Noven, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!